Should I provide the housekeeper with a key or a garage code?
We don't hold keys any longer. Libman Home Cleaning prefers if you can provide us with a doorknob electronic combination or a lockbox on the front door.
What happens if your housekeeper cannot get in?
In case the housekeeper cannot get in to clean the house, you will be charged 50% of your written quote. The housekeeper will return to your home on a different day to do the cleaning. But the same maid who does the regular cleaning may not be available on that [...]
Am I allowed to select the day & time of cleaning my house?
Yes, our team will work closely with the client to accommodate his/her requests.
Can I Pick The Time and Day?
Absolutely. We will work with you to pick the perfect time and day for your cleaning service.
What If Your Employee Is Unable To Enter?
If our employee comes to their servicing and they are unable to enter your home at the requested time, we will charge a 50% fee of the total written quote. We will always attempt to come back to your home on another day. That being said, you won't always be [...]
Do I Need To Provide a Key?
If you have a garage, you can give our professional maid your garage code. If not, you can leave a key in a lockbox near your front door or some other way.
What Is The Difference Between The General Maintenance Service and The Top To Bottom Deluxe Cleaning Service?
The general maintenance service is usually reserved for those that are getting frequent cleanings. Whereas, the top to bottom option is usually reserved for first-time customers that require deep and thorough cleaning. However, the type of service you get can be fully customized based on your wants and desires.
Do I Need To Tip?
It's not 100% necessary. While we do recommend you give our employees tips if you feel as if they deserve it, you don't feel like you have to.
What If I Have To Change The Day For Service?
You can always change the date if you want to get servicing on another day. We simply ask that you give us at least 24 hours of notice before doing so.
What Do I Need To Provide?
For your professional cleaning service, we recommend you provide us with some tools. After all, we care about the safety and health of your entire family. Because of this, we ask that you provide us with your toilet brush for every bathroom in your home. Also, a brush to handle [...]