Welcome to the Terms of Service (these “Terms,” this “Agreement”) for Libman Home Cleaning (the “Company”) and any products, services, content, tools, features, and functionality (together with the Website, the “Services”) offered by Libman Home Cleaning, together with its parents, subsidiaries, affiliates, agents, representatives, consultants, employees, officers, and directors (collectively, “Libman Home Cleaning,” the “Company,” “we,” or “us”).

For purposes of these Terms, “Client,” “you,” and “your” mean you as the user of the Services. If you use the Services on behalf of a company or other entity, “you” includes you and that entity, and you represent and warrant that (i) you are an authorized representative of that entity with the authority to bind it to these Terms, and (ii) you agree to these Terms on the entity’s behalf.

Please read these Terms carefully, as they include important information about your legal rights. By accessing and/or using the Services, you acknowledge that you have reviewed and agree to these Terms. If you do not understand or agree to these Terms, you are not permitted to use the Services.

Changes to the Terms of Use

Libman Home Cleaning reserves the right to revise and update this Agreement and any other policies at any time, in our sole discretion. Changes are effective immediately when posted or otherwise provided within the Services. Your continued use of the Services after a change is posted means you accept that change, and you are expected to review this Agreement periodically. If Libman Home Cleaning makes a material change, we may notify you here, by email, by a notice on our home page, or by other means we deem appropriate. What constitutes a “material change” is determined at Libman Home Cleaning’s sole discretion, in good faith and using reasonable judgment.

If you have any questions, please refer to the help section of the Services or contact us at info@libmanhomecleaning.com.

Home Access

The Client will give the Employee access to the inside of the home during regular Business Hours and any additional mutually agreed-upon times. If Libman Home Cleaning agrees to enter the Client’s home to clean and cannot gain access through no fault of Libman Home Cleaning, the Client will be charged 100% of the quoted cleaning rate. If the Client chooses to leave a door unlocked, place a key under a mat, or otherwise leave an unsecured means of access, the Client will not hold Libman Home Cleaning liable for any damages or theft to their home.

Rescheduling or Cancelling Services

If the Client needs to cancel, reschedule, or skip a service, Client agrees to contact Libman Home Cleaning at least 48 hours before the service date to avoid any penalties. All cancellations must be made to Libman Home Cleaning via telephone call, text or email during Business Hours, Monday through Friday, 8:00 AM to 5:00 PM. Weekends and holidays observed by Libman Home Cleaning are not Business Days and do not count toward the 48-hour notice period.

  • If the Client notifies Libman Home Cleaning of a cancellation on the same day of service, up to and including declining service at arrival, Libman Home Cleaning may charge the Client 100% of the quoted cleaning rate.
  • If the Client notifies Libman Home Cleaning of a cancellation the day before the service date, Libman Home Cleaning may charge the Client 50% of the quoted cleaning rate.

If a service is skipped, the next appointment may be billed at a higher rate depending on the amount of time that has passed and the extra work for the Employee.

Holidays

Libman Home Cleaning is closed on all major holidays. Any recurring service that falls on a holiday will be rescheduled or skipped for that week. When a routine cleaning falls on a holiday, Libman Home Cleaning will attempt to reach the Client and reschedule service in good faith. Final approval of service times is at Libman Home Cleaning’s sole discretion.

Health & Safety

Every effort is made for Employees to work safely. For this reason, we do not clean bodily or pet waste/fluids, the inside of fireplaces, outdoor areas such as patios or balconies, or areas at heights above a 2-step ladder. If an Employee reasonably believes their personal safety is at risk due to the actions of the Client, the Client’s guests, or the Client’s animals, the Client will be notified and may be subject to the cancellation fees outlined herein.

Pets

Libman Home Cleaning requests that pets be contained in a pet carrier or a secure area of the home away from Libman Home Cleaning’s Employees. Employees do not clean pet waste or fluids and may leave the job site if these are present in the home during service.

Cleaning Equipment and Supplies

Libman Home Cleaning provides Employees with the cleaning solutions and equipment needed for most services, including a vacuum and toilet brush. If the Client would prefer that we use their own vacuum, toilet brush, or specific cleaning products — for example, due to a product preference, a sensitivity, or a delicate surface — the Client is welcome to provide these items for our Employees to use during the visit.

Payment & Tipping

Payment is due on the date of cleaning. Clients must provide a payment method before the service date via our secure web link or by phone with a Libman Home Cleaning Employee. Tips are not required; however, should a Client wish to leave a tip for an Employee, it may be provided directly to the Employee by cash or check made out in the Employee’s name.

If an Employee is unable to perform the full scope of scheduled services at their normal pace, Libman Home Cleaning reserves the right to charge for the extra time spent in the Client’s home.

Failure to make prompt payment may result in the balance being sent to a collections agency. Late payments may incur interest at 2% per month.

Accidents or Damages

You agree that, in the event of damage, loss, or a claim arising out of or in connection with Services provided by the Company’s contractors, employees, and/or independent contractors, you will hold Libman Home Cleaning harmless, and that all liability associated with such damage or claim is the sole responsibility of the Client. You expressly release Libman Home Cleaning from any and all liability resulting from damage, loss, or other claims arising from the actions of an employee or independent contractor of Libman Home Cleaning during the course of Services. If Libman Home Cleaning becomes aware of any damage, Libman Home Cleaning will notify the Client and determine next steps in good faith.

Libman Home Cleaning is not responsible for damages or losses caused by the Client’s failure to provide accurate information, misuse of cleaning products, or other factors beyond Libman Home Cleaning’s control, including acts of nature, third-party interference, or the Client’s negligence.

Non-Solicitation

Soliciting current or former employees undermines the experience our clients expect and our ability to retain staff. When a Client enters into an Agreement for services with Libman Home Cleaning, the Client agrees not to engage in a working relationship directly with any employee of Libman Home Cleaning during the course of this Agreement and for up to one year following that employee’s separation from employment. A violation of this section will result in a $10,000 fee to the Client. Any attempt to solicit a current employee of Libman Home Cleaning for private hire will result in permanent termination of service. All employees are required to sign a non-solicitation agreement and to notify Libman Home Cleaning if they are solicited for private work.

Notice and Consent to Electronic and Marketing Communications

For purposes of providing notice to you as required by contract or applicable law, you (i) consent to receive notice from Libman Home Cleaning in electronic form, including by email or text message sent to the address or number linked to your account, and (ii) agree that all terms, agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing. You may opt out of text messages at any time by replying “STOP.”

By using Libman Home Cleaning, you consent to receive, and authorize Libman Home Cleaning to send, customer care and other non-emergency communications, including autodialed, prerecorded, or otherwise automated calls or texts to the phone number you have provided. Message frequency may vary. Message and data rates may apply. You may revoke consent to future communications at any time by emailing info@libmanhomecleaning.com.

By opting into SMS from a web form or other medium, you agree to receive SMS messages from Libman Home Cleaning, including appointment scheduling, reminders, and billing notifications. See our privacy policy at https://libmanhomecleaning.com/privacy-policy/. Message HELP for help, or reply STOP to opt out.

Miscellaneous

Libman Home Cleaning may assign or delegate this Agreement, in whole or in part, to any person or entity at any time, with or without your consent. You may not assign or delegate any rights or obligations under this Agreement without Libman Home Cleaning’s prior written consent; any unauthorized assignment is ineffective. If any provision of this Agreement is held unenforceable, that provision will be modified to reflect the parties’ intent, and the remaining provisions will remain in full force and effect.

You and Libman Home Cleaning are independent contractors; no agency, partnership, joint venture, employer-employee, or franchisor-franchisee relationship is created by this Agreement. Libman Home Cleaning reserves the right to modify or terminate the Services for any reason, without notice, at any time. This Agreement is governed by the laws of the State of Wisconsin, without regard to its conflicts-of-law rules.

The failure of either party to exercise a right under this Agreement is not a waiver of that right. No waiver of Libman Home Cleaning’s rights under this Agreement is valid except by a written agreement bearing the physical signature of an officer of Libman Home Cleaning. No purported waiver or modification made by telephone or electronic communication is valid. Provisions that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

If any provision of these Terms is held invalid, illegal, or unenforceable, it will be enforced to the maximum extent permitted by law consistent with the parties’ intent, and the remaining provisions will remain in full force and effect.