Are you insured and bonded?
Yes, because customer safety is our priority.
Does the company conduct thorough background checks on its housekeepers?
We conduct background checks on every housekeeper of the company before we recruit them.
Do you employ direct employees or sub-contractors?
All employees at Libman Home Cleaning Services are our own employees who are highly trained and thoroughly screened.
Can I Pick The Day And The Time Of My Cleaning Services?
Yes, absolutely. We are willing to work closely with our customers to ensure they get their cleaning services on the day and at the time they want.
What Happens If The Housekeeper Can’t Get In?
In this situation, we will charge you 50% of your agreed quote. We will try to re-schedule your services for another day, but we can't guarantee that you'll get the same housekeeper you've been used to.
Do I Need To Share My Garage Code With Your Housekeeper Or Hand Them A Key?
We, at Libman Home Cleaning, don't hold keys any longer. For your protection, we'd kindly ask you to provide us with a code or a lockbox to unlock your front door.
How Are The Deluxe Top To Bottom Cleaning Services And General/Maintenance Services Different?
We offer our Deluxe Top To Bottom cleaning package to first time customers. Also, once a year we offer this detailed service to our regular customers, too. We can customize this package to suit your specific needs and requests. This is a comprehensive service that includes all parts of the [...]
Do I Need To Offer My Housekeeper A Tip?
No, you don't. Nevertheless, if you're happy with the service, you can show your appreciation for a job well done. We are thankful for that and we have nothing against it.
Can I Change The Day Of My Cleaning Services?
Yes, you can change the day, should you need to. Just contact us at least 24 hours before the due time and we are going to work together with you to find another day to suit both of us.
Do I Need To Provide The Housekeeper Anything?
Your health and well-being are always among our top priorities. We kindly ask you to ensure you have a toilet brush in each bathroom, a cobweb brush, and a vacuum cleaner. This is necessary to keep the amount of germs from equipment used in multiple households to a minimum.