Is your company bonded and insured?
Yes. We consider customer safety our first priority at all times.
When do I need to pay for your services?
You should pay for our services on the day you receive the service.
Do I need to sign a contract?
No, you don't have to sign any contract with us. You have the right to cancel the service at any time.
Is your company part of a franchise?
No, we are an owner-operated business.
How will your cleaning staff handle my pets while they clean the house?
Your pets are important to us. Cats won't be a problem when cleaning your house. Some dogs also do well around housekeepers. But some pets can get agitated due to the sound of the vacuum machine. We recommend taking your pets to a kennel to guarantee the safety of both [...]
Should I be at home when the housekeeper is cleaning my house?
No. But if you have nowhere else to go or no errands that you need to run, you can be at home while the cleaning is being done.
What should I provide for the cleaning staff?
Our expert team genuinely cares for the health and well-being of the client as well as their family. Hence, we recommend that you have a toilet brush and a cobweb brush in every bathroom. You should also have a vacuum machine for the carpets. These tools are important to minimize [...]
What if I need to do the house cleaning on a different day?
Yes, you can change the day of your house cleaning service. The most important thing is to give us at least 24 hours notice when changing the day of your house cleaning service.
Do I need to tip the housekeeper?
No. But you can always show your appreciation for good work by tipping the housekeeper. You can expect a better job the next time around by tipping the housekeeper.
What is the difference between General/Maintenance Services and Deluxe Top to Bottom Cleaning Services?
The Deluxe Top to Bottom cleaning service is a very detailed cleaning service that we perform the first time that we do the cleaning for a client. In fact, we do it once a year for our regular customers. We are prepared to customize our services depending on the requests [...]